BAPE CRocs Shipping Policy.

Thank you for choosing BAPE Crocs!
We are committed to providing a smooth, reliable, and transparent shipping experience for all our customers around the world. Please review the information below to understand our processing times, delivery methods, and policies.

Free Shipping

We proudly offer Free Standard Shipping on most orders.

Shipping fees may vary depending on the destination country and will be clearly displayed at checkout if applicable.

Order Processing

Processing Time: 1–2 business days (Monday–Friday)

  • Orders placed on weekends or public holidays will be processed on the next business day.
  • Delays may occur due to payment verification, incomplete addresses, or high seasonal demand.
  • If any delay occurs, our team will notify you via email.

Shipping & Delivery

DestinationEstimated Delivery TimeShipping Cost
United Kingdom5–8 Business DaysFree
Belarus5–8 Business DaysFree
Canada5–8 Business DaysFree
France5–8 Business DaysFree
Germany5–8 Business DaysFree
Greece5–8 Business DaysFree
Ireland5–8 Business DaysFree
Italy5–8 Business DaysFree
Mexico5–8 Business DaysFree
United States5–8 Business DaysFree
Austria5–8 Business DaysFree
Bahrain5–8 Business DaysFree
Belgium5–8 Business DaysFree
Brazil5–8 Business DaysFree
Colombia5–8 Business DaysFree
Czechia5–8 Business DaysFree
Denmark5–8 Business DaysFree
Dominican Republic5–8 Business DaysFree
Finland5–8 Business DaysFree
Japan5–8 Business DaysFree
Jordan5–8 Business DaysFree
Kuwait5–8 Business DaysFree
Morocco5–8 Business DaysFree
Netherlands5–8 Business DaysFree
Norway5–8 Business DaysFree
New Zealand5–8 Business DaysFree
Oman5–8 Business DaysFree
Peru5–8 Business DaysFree
Poland5–8 Business DaysFree
Portugal5–8 Business DaysFree
Romania5–8 Business DaysFree
Saudi Arabia5–8 Business DaysFree
Spain5–8 Business DaysFree
Sweden5–8 Business DaysFree
Switzerland5–8 Business DaysFree
United Arab Emirates5–8 Business DaysFree

Total Delivery Time = Processing Time + Transit Time

Order Cut-Off Time: 12:00 PM

Shipping Partners

We work with trusted international carriers to ensure safe and timely delivery. These may include:

  • DHL
  • UPS
  • FedEx
  • Local postal services in each country

Each order includes tracking information, which will be sent to you via email once your order has been shipped.

Order Tracking

After your order has been shipped, you will receive a tracking link via email.

Please allow 24–48 hours for tracking updates to appear after dispatch.

Cancellations

If you wish to cancel your order, please contact us immediately after placing it at:

support@bapecrocs.com

  • Cancellations are not guaranteed once processing has begun.
  • If your order has already shipped, you will need to follow our Return Policy instead.

Shipping Issues

Lost or Stolen Packages

BAPE Crocs is not responsible for packages marked as delivered by the carrier.
If your package is marked delivered but cannot be found, please contact the shipping carrier directly to file a claim.

Incorrect Address

Customers are responsible for providing the correct shipping information.
BAPE Crocs is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

Delivery Exceptions

Delivery delays may occur due to:

  • Severe weather conditions
  • Natural disasters
  • Carrier or logistical issues
  • Remote or rural delivery locations

We appreciate your patience and understanding during these situations.

Address Changes

Address changes cannot be guaranteed after an order is placed.

If you need to update your shipping address, please contact us immediately.
Once your order has shipped, rerouting may not be possible.

Undeliverable Packages

Orders returned to us due to:

  • Invalid or incomplete address
  • Failed delivery attempts

may be subject to additional reshipping fees or may be cancelled and refunded.

Holiday Shipping Delays

During peak seasons such as:

  • Black Friday
  • Christmas
  • New Year

shipping carriers may experience delays due to high order volumes.
We recommend placing orders early to avoid delays.

Contact

Address: 118 Sandledge dr, San Antonio, Texas, TX 78219.

Email: support@bapecrocs.com

Tel: +1 929-639-5299

Support:  Get in touch from Monday – Friday 9 am – 6 pm.